Torch Editor: An Interactive Onboarding Guide for Self-Sufficient Customers
Torch Editor is a Chrome add-on developed by Torch that aims to enhance the onboarding experience for users. With Torch Editor, users can create interactive guides and tutorials to help customers become self-sufficient within their product.
The program focuses on delivering an uncompromisingly good onboarding experience, which is essential for achieving product-led growth. By providing better customer experiences, Torch Editor aims to facilitate faster and more profitable growth for businesses.
One of the key features of Torch Editor is its ability to reduce the support burden on businesses. Instead of simply directing users to support pages, Torch Editor allows businesses to create tutorials or walkthroughs for the most commonly encountered issues. Users are shown real-time solutions, enabling them to solve problems on their own.
Another useful feature of Torch Editor is the ability to shine the spotlight on rarely used or newly launched features. This helps drive adoption and shows users how to make the most of these features.
Overall, Torch Editor is a valuable tool for improving the way people interact with a product. It empowers businesses to provide comprehensive onboarding experiences and enables users to become self-sufficient within the product.
